BetOspin Privacy Policy

At BetOspin, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data when you register, deposit, play or otherwise interact with BetOspin. By creating an account or using our services, you agree to the practices described below.

Who We Are

BetOspin is operated by Red and Black Solutions SRL. Throughout this policy, "we", "us" and "our" refer to BetOspin, and "you" refers to any visitor, registered player or user of our platform at betospin.com, including our mobile web and app versions for iOS and Android. If you have questions about how we handle your data, you can reach us at [email protected] or through our 24/7 live chat.

Information We Collect

We collect several categories of information in order to provide a secure and compliant gaming experience. Some of this information is provided directly by you, while other data is generated automatically as you use our services.

Information You Provide to Us

We require your full legal name, date of birth, residential address, telephone number and e-mail address when you register an account with us.
We collect identity verification documents, such as proof of identity and proof of address, when we need to confirm your eligibility to play or process a withdrawal.
We record payment details related to deposits and withdrawals, including the method used, whether that is a card, e-wallet, bank transfer or cryptocurrency such as Bitcoin, Ethereum, USD Coin, Tether or Tron.
We store any correspondence you send us through live chat, e-mail or Telegram.

Information We Collect Automatically

We log your IP address, device identifiers and browser type, partly to enforce our one-account-per-household, IP address and device policy.
We track your gaming activity, including games played, wagers placed, bonus participation and wagering progress, to administer your account and our promotions correctly.
We use cookies and similar tracking technologies to remember your preferences, secure your session and measure how our site is used.

How We Use Your Information

We use the data we collect for clearly defined purposes connected to running BetOspin as a safe and compliant casino and sportsbook operator.

We use your information to create and manage your account, verify your identity and confirm that you meet our eligibility and geographic requirements.
We process your payment information to handle deposits and withdrawals, including applying our withdrawal limits of €2,000 per day and €5,000 per 7-day period for non-VIP players, or up to €8,000 per week for VIP players.
We use your activity data to calculate bonus wagering requirements, such as the 35x wagering on our casino welcome bonus or the 16x wagering on our sports welcome bonus.
We monitor account activity, including device and IP data, to detect fraud, VPN or proxy use, and other activity that breaches our terms of service.
We use your contact details to send you service messages, respond to support requests, and, where you have consented, to inform you about promotions such as Touchdown, Fortune Room, Spin Smash or Victory Stake.
We may use your data to comply with legal, tax and anti-money-laundering obligations applicable to our business.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the services you request when you open an account with us. We also process data to comply with legal obligations, to protect our legitimate interests in preventing fraud and abuse, and, where applicable, on the basis of your consent, for example for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we may share your information with carefully selected third parties where necessary to operate our services.

We share data with payment providers, including Apple Pay, Google Pay, Visa, Mastercard, American Express, bank transfer partners, Interac, Volt, MB Way, Sofort Überweisung, BLIK, Bancontact, MiFinity, Revolut and cryptocurrency processors, in order to complete your transactions.
We share relevant information with our game providers, including Spinomenal, Betsoft, Eurasian Gaming, Yggdrasil, Tom Horn Gaming, Mancala Gaming, Nucleus Gaming, Fugaso and Lucky Streak, so that gameplay and results can be recorded accurately.
We may disclose data to regulators, law enforcement or other authorities where we are legally required to do so.
We may share information with professional advisors, auditors or service providers who support our operations under confidentiality obligations.

International Data Transfers

Because we offer our storefront in German, English, French, Italian, Dutch and Norwegian and serve customers across several markets, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take steps to ensure an adequate level of protection consistent with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, in order to meet our legal, accounting and regulatory obligations, resolve disputes, and enforce our agreements. When data is no longer required, we take reasonable steps to delete or anonymise it securely.

Cookies and Tracking Technologies

We use cookies to operate our site, remember your language and currency preferences, keep you securely logged in, and understand how our games, promotions and sportsbook pages are used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.

Your Rights

Depending on your place of residence, you may have a number of rights regarding your personal data, and we are committed to honouring them wherever they apply to you.

You have the right to request access to the personal data we hold about you.
You have the right to ask us to correct inaccurate or incomplete information.
You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
You have the right to object to or restrict certain types of processing, including direct marketing.
You have the right to request a copy of your data in a portable format, where applicable.
You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us at [email protected], and we will respond as promptly as possible.

Data Security

We implement technical and organisational measures designed to protect your personal data from unauthorised access, loss, misuse or alteration. While we work hard to safeguard your information, no system can be guaranteed to be completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Account Verification and Fraud Prevention

We may use your personal data, including device and IP information, to verify your identity, confirm your location and prevent the use of VPNs, proxies or other tools that conceal or manipulate your real location. Where we detect such activity, we treat it as a breach of our terms, which may result in account restrictions and forfeiture of your balance, in accordance with our terms of service.

Children's Privacy

Our services are not intended for anyone under the legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and we take steps to verify age and identity as part of our registration and withdrawal processes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. We encourage you to review this page periodically. Continued use of BetOspin after any changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team at [email protected], through live chat, or via Telegram. Our team is available 24/7 to assist you.